Privacy Policy

Effective Date: 1 April 2026

Bellabloom Enterprise ("Bellabloom", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit bellabloom.my, place an order, contact us, or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 ("PDPA"), as amended from time to time.

1. Personal Data We Collect

We may collect and process personal data including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Messages, enquiries, or customer support communications
  • Marketing preferences
  • IP address, browser type, device information, and website usage data

2. How We Collect Your Personal Data

We may collect your personal data when you:

  • Visit or browse our website
  • Create an account
  • Place an order
  • Make a payment
  • Subscribe to our newsletter or promotions
  • Contact us through forms, WhatsApp, email, social media, or other channels
  • Participate in surveys, promotions, or campaigns

3. Purposes of Collection and Processing

We may use your personal data for purposes including:

  • Processing and fulfilling your orders
  • Arranging delivery, shipment, and order tracking
  • Processing payments and preventing fraud
  • Communicating with you about your order, enquiry, or request
  • Providing customer support and after-sales service
  • Sending service-related notices and updates
  • Sending promotions, offers, or marketing communications where permitted
  • Improving our website, products, services, and customer experience
  • Maintaining internal records and business administration
  • Complying with legal, tax, accounting, and regulatory requirements
  • Protecting our legal rights and preventing misuse of our website

4. Whether Providing Personal Data Is Mandatory

Certain personal data is necessary for us to process your order, deliver products, verify payment, or respond to your enquiry. If you do not provide the required personal data, we may not be able to process your order, provide our services, or communicate with you effectively.

5. Disclosure of Personal Data

We may disclose your personal data to the following classes of third parties where necessary:

  • E-commerce platform and website service providers
  • Payment gateway and payment processing providers
  • Courier, shipping, and fulfillment partners
  • IT, hosting, cloud, and system service providers
  • Marketing, advertising, and analytics providers
  • Professional advisers such as auditors, lawyers, and accountants
  • Government authorities, regulators, or law enforcement agencies where required by law

We do not sell your personal data to third parties.

6. Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not intentionally store your full payment card details on our own servers unless required and securely handled by an authorised service provider.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate and secure our website
  • Remember your preferences
  • Understand website traffic and usage
  • Improve website functionality and user experience
  • Support analytics, advertising, and remarketing activities

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Marketing Communications

Where permitted by law, we may send you promotional messages, offers, or updates by email, SMS, WhatsApp, or other channels. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law, tax, accounting, dispute resolution, or enforcement requirements.

When your personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely dispose of it.

10. Security of Personal Data

We take reasonable practical steps to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Accuracy of Personal Data

You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date.

12. International Transfer of Personal Data

Your personal data may be stored, processed, or accessed outside Malaysia by our service providers or partners where necessary for our business operations. Where this happens, we will take reasonable steps to ensure that your personal data is handled with an appropriate level of protection.

13. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate, incomplete, or outdated personal data
  • Withdraw consent for certain processing activities, where applicable
  • Request that we stop or limit processing in certain circumstances
  • Opt out of direct marketing communications

We may require you to verify your identity before processing your request and may charge a fee where permitted by law.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites. You should review their privacy policies separately.

15. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from children without appropriate consent where required by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any update constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

Bellabloom Enterprise
Website: bellabloom.my
Email: bellabloom.my@gmail.com